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Reviews

At Simon Heating & Cooling LLC we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites or social networks.

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55

16-Aug-2017

Product or service reviewed: Carrier Split Ductless Indoor Unit

This product was installed in our bakery and has been amazing! Tony and his crew were awesome to work with, very knowledgeable and detailed oriented. We couldn't be happier with the customer service and product we received. Thank you guys!
55

08-Aug-2017

Product or service reviewed: Consultation

Since I have known Tony since the Company was established and although I live in Colorado now, I contacted him for advice and validation of the company I was planning on hiring to replace both my heating and cooling systems in my home. Upon my service technician talking directly to Tony about the solution they were going to provide me, he advised me on what things to look for and look out for. It turns out that his advice was invaluable in two ways. First, it helped me build a rapport with the installers and tech I was working with and secondly, it greatly increased my confidence that I was working with a highly professional company. In the end, they found issues with my home that have been in play since the home was built 26 years ago and came up with remedies that not only worked, but did not add one penny to my final bill. I would recommend Simon Heating to anyone in the area that would have the fortune to work with a highly knowledgeable and ethical company.
55

20-Jul-2017

Product or service reviewed: Water Heater

Job was completed by professionals in a neat and safe manner. Thanks Tony!
55

11-Jul-2017

Product or service reviewed: Furnace and A/C

I recently moved into my new home and discovered I had some water on the floor by my furnace. I called Simon Heating and Air conditioning and Rich was over in an hour. He discovered my humidifier was leaking and past the point of repair. He disconnected the system, cleaned my furnace and AC unit and also took the time to tighten up some leaky water spigot shutoff valves that were pretty much beyond repair. He recommended that I talk with Tony, his boss and owner of the company, to look into different packages that were available for a high efficiency furnace and central air unit. Tony came over the next day; presented some different options and two days later he and his crew installed a new furnace and AC, as well as new water lines and shutoff valves for my outdoor spigots and also a new thermostat. They did the job in a day. They were professional, courteous and very meticulous about leaving my home clean with no debris left behind. Tony followed up that day explaining everything that they did and also called me a few days later to see if I was happy with everything. I will use Simon Heating and AC every year for my preventative maintenance needs and highly recommend them for any of your HVAC needs, as well. As I settle into my new home, I have peace of mind knowing that I have quality equipment and a great company to rely on in the future. Steve Chili
55

01-Jul-2017

Product or service reviewed: AC

I have been using Simon heating and cooling for several years now. Tony is honest and reliable. He truly cares about his customers and takes the up most pride in the quality of work he delivers. Most recently I needed my AC unit replaced. Not only did he replace the AC unit he fixed some issues with my furnace from a prior owner at no extra cost. I would recommend Simon hearing and cooling to anyone looking for honest and dependable work.
55

28-Jun-2017

Product or service reviewed: Commercial ovens

Our bakery was destroyed by a fire in the restaurant next to us. The ovens were saved but received significant damage to the gas components. I called Tony as he has serviced our other equipment. With the age of the equipment parts proved impossible to find replacements. They rebuilt what we needed from scratch. Their business put ours back on its feet. It is great to know that with one call you can find someone that has your best interest in mind. Thanks guys!!
55

27-Jun-2017

Product or service reviewed: central air serviced

Initially we tried calling a few companies before Simon, since we only wanted a routine service we were put on a non priority list it seemed, so I reached out to Simon and spoke with Tony who ask me about the issues I was starting to have, he set me up with an appoint immediately. A gentlemen by the name of Rich came by and ran a full diagnostic and was able to troubleshoot the problems with the system, he was very knowledgable and explained everything to me about the system and what he was doing, System was operating nicely and he finished up and left me a brochure about their other services they offer at discounted rates. Unfortunately about an hour after he left the system was not functioning, so we called back and Tony answered and said he would be right over, he arrived in the middle of a rainstorm, started trouble shooting and realized the problem wasn't the AC unit it was the furnace, he started looking at the unit and realized a plug for the blower had become loose, needless to say he fixed the issue immediately and would not accept any payment. we are very pleased and will recommend Simons to all friends and family and neighbors, it was a great experience of customer service that you just don't see anymore!!! Gary Hayes.
55

20-Jun-2017

Product or service reviewed: AC

Upon returning home from a trip at 6pm on a Monday evening we were greeted by a house that had no working air conditioning. A phone call to Simon Heating and Air proved to be the best thing I could have done. Tony the owner was at my house within 30 minutes and my repair was finished by 8pm. I can't say enough how happy we were with the response time and the service in general. Thanks Tony!

55

18-May-2017

Product or service reviewed: Hot Water Tank

Prompt courteous service! I work during the day, so they came after work at the time that was convenient for me!
55

03-May-2017

Product or service reviewed: Air Conditioner tune-up

Rich is a gem! He did a thorough job servicing our air conditioner.
55

03-Apr-2017

Product or service reviewed: walk in cooler

When I my walk in cooler stoped working, I called Simon Heating and cooling. They were polite and professional. They were there in a timely manner. They explained the problem and fixed it in a short time. Thank you.
55

24-Feb-2017

Product or service reviewed: Furnace & Fireplace service

Thank you again to Tony/owner at Simon Heating and Cooling. A couple weeks ago my furnace wasn't working, so I called Simon Heating and Cooling and talked to Tony the owner. Tony came out and fixed my furnace, so I asked about my fireplace, because that wasn't working either. Tony offered to come back to fix the fireplace because I was going away on vacation. Tony came back and fixed my fireplace as well, it works great! I decided to purchase the Service Agreement from Tony/Simon Heating and Cooling for the piece of mind of knowing that my furnace and central air will be carefully maintained by the Simon crew. Also, for the reasonable amount invested, I get 24 hour priority service, 15% off labor rates and replacement parts, 50% off trip charges or service call charges and a labor warranty. Why not partner with a knowledgeable, honest, reputable person like Tony and his company? I feel at ease knowing that my heating and cooling needs are taken care of by such great people! thank you so much Tony, and I would recommend Tony and Simon Heating and Cooling to everyone and already have!
55

07-Jan-2017

Product or service reviewed: furnace repair

Tony was professional and honest. The fee was more than reasonable and when I had another issue later and called on a weekend, he picked up the phone and immediately gave a solution. I recommend this guy to anyone I know.
55

23-Oct-2016

Product or service reviewed: Furnace

Hands down first class service!! Tony and company installed a new furnace for me on a Sunday after I made the decision the day before to purchase a new one. Tony re-arranged his schedule to get the job done and I couldn't be more thankful.

55

15-Oct-2016

Product or service reviewed: Gas Fireplace Insert

Simon Heating has been my HVAC service contractor for many, many years and has always been very prompt, thorough and attentive to any issues or concerns I have had. Recently they installed a gas fireplace insert, fulfilling a long standing wish of mine. The installation process was, as is the case in all work they've done for me, high quality and well executed. Tony was especially patient in answering and addressing all of my questions and concerns. I highly recommend them and look forward to our upcoming winter!

55

09-Sep-2016

Product or service reviewed: Air conditioning and refrigeration

Whenever the Post has had a problem with our furnace, our cooler, our ice machine or our AC, Simon Heating & Cooling has responded darn near immediately with knowledgeable, friendly technicians who assessed the problem and provided the correct resolution for a low price. Simon offers scheduled maintenance on all of our heating & cooling equipment which keeps us one step ahead of problems. We have used several different heating & cooling services over the years, but Simon is definitely the best. I would recommend them without hesitation. Kevin H, Finance Officer, Post 1151.

Professional, friendly and your price was fair.

55

17-Aug-2016

Product or service reviewed: New Central A/C unit

Thanks Tony, Your team was professional, friendly and your price was fair. I will recommend Simon H&C to my friends.
55

27-Jul-2016

Product or service reviewed: Heat Pump and Air Conditioning Unit

Tony and the Simon H&C Team have provided the highest level of service and workmanship. I trust Simon H&C with my home and business. I recently had a heat pump replaced at my business and air conditioning unit at my home. With both installs, I was up and running with no problems within 24 hours of placing my initial service call. Over the years, Simon H&C has done a excellent job servicing all my heat and air conditioning needs. I fully recommend Simon H&C!

Extra effort on a Friday afternoon

55

25-Jun-2016

Product or service reviewed: A/C Service

Got home from a business trip 4pm on a Friday afternoon to find my house warm and the air conditioner not working. I called Simon's and Tony himself (owner) said he'd be over in 30 minutes. On a Friday afternoon!! He diagnosed and fixed my system in an hour, explained everything thoroughly and left me with a very reasonable bill without any of the "special", "rush", "off hours" "weekend" extra charges you'll get from the big companies. Not only that, but he called 3hours later to make sure everything was working right. Wow. Really nice guy and you can tell he is honest and straightforward. This is the second time I've used Simon's and I am recommending them to everyone I know. Highly recommend.
55

11-Jun-2016

Product or service reviewed: rheem central air

I just had a Rheem Central Air system installed and it is wonderful.I delt with Tony through the whole process and was put in in one day.He was very helpful and answered any questions I had.I would totally recommend Simon Heating & Cooling to my friends and family.Also a shout out to Michelle in the office,she was great and helped me with my financing.Very satisfied.Thanks

55

05-Jun-2015

Product or service reviewed: Air Conditioner Maintenance

Our Central AC had not worked in over a year and we are in the process of putting our house on the market so knew it had to be fixed. We'd had multiple estimates for a new unit over the year which would have set us back a couple grand and dip into our purchase of a new home. Some companies "tried" to fix the unit and told us our current unit could not be fixed. Simon Heating & Cooling had someone come the day I called to take a look at the unit. I explained our situation to the technician and he did a thorough look at the unit as well as the furnace explaining the process to me the whole way through. He FIXED our unit within 15 minutes after looking at components no other company bothered to check. He told me our AC unit was fine and never pushed purchase of a new unit. The AC works great and I am so relieved to have found a trustworthy, honest company to help us with the last thing before we sell. I HIGHLY recommend this company and will be recommending them to whoever purchases our home for sure!
55

25-Apr-2015

Product or service reviewed: Repaired furnace

On Friday April 24th I came home and my furnace wasn't working. My home was so cold, 57 degrees. I called Simon Heating and Cooling and talked to Tony, the owner. I told Tony about my situation and that my 12 year old daughter was with me. Tony didn't hesitate and told me that an employee would be there by 6pm. Rich Alger of Simon Heating and Cooling came out to my house and looked around at the thermostat and furnace and asked some questions. Rich diagnosed the problem and fixed it. We had heat soon after that and before we knew it our house was comfortable. Not only was Rich extremely helpful and knowledgeable, he was such a nice guy. I really felt like I was fairly charged as well. Tony actually called me the next morning to ask how everything was and I let him know how impressed I was with everything and the fact that he called to check up on us to make sure we were fine. WOW, I work in sales, and I understand how important customer satisfaction is and Simon Heating and Cooling went way above and beyond my expectations. Thank you so much to Tony, Michelle and Rich for fixing my furnace and the EXCELLENT customer service. I would definitely recommend them to anyone looking for reliable, friendly, trustworthy, competent work done. Thanks again Tony! Patrick E Victor NY
55

14-Mar-2015

Product or service reviewed: Bryant Furnace

From my first meeting with Tony of Simon Heating and Cooling I was impressed by his professional demeanor and understanding of my residential heating needs. My furnace had been badly damaged from a backup sewer problem and as we know the winter of 2014-2015 was brutal and the worse time ever to have these kinds of problems. But Simon Heating and Cooling was there. Tony analyzed the damaged furnace and water heater and pointed out the damage and the safety concerns along with it. I needed a new furnace and I thought that that was about the worse news I could have in the worse winter ever. But Tony recommended a Bryant furnace and told me a rebate that came along with it and guided me through this bad experience. He perfectly communicated the energy savings and the overall improvement I would have with this product. The furnace is installed and the workmanship and professionalism that went along with it were of the highest quality. From the first day the furnace was turned on I noticed that the house was heated more evenly and more comfortably. The programmable thermostat installed is state of the art and visually aesthetic as is the installed furnace itself. And I am scheduled to receive a sizable rebate. I guess my problem isn't as bad as I thought because I called Simon Heating and Cooling. Having your heating needs quit on you in the worse winter in Rochester history is not a good thing, but Simon Heating and Cooling was there to make a bad situation much better. I highly recommend this business for your heating and plumbing needs. In my opinion, they are the best.

Saved me several thousand dollars

55

20-Sep-2014

Product or service reviewed: n/a

Another prominent local company told me I needed a new furnace due to some rusting and leaks in the heat exchanger. Their price for a new furnace seemed very high so we decided to get a few quotes. I called Simon, and Tony himself (the owner) came to my home. He looked over my system and asked me why I was getting a new furnace. When I told him, he proceeded to do a thorough inspection and spent the next hour convincing me that my current furnace was absolutely FINE and that I did NOT need a new one! When I was skeptical, he tested the heated air coming out of my furnace and proved that there was no CO. I watched him do the test and he showed me the data... It would have been so easy for him to quote me for a new furnace and make a lot of money off of me. Instead, he gave me peace of mind and saved me several thousand dollars. You can't get more honest than that. On top of all of that, he was right on time, very courteous, and talked openly and honestly with me. He left the area spotless. I HIGHLY recommend this company.

Tony is a very honest person

55

19-Sep-2014

Product or service reviewed: Preventative Maintenance

Tony is a very honest person. He periodically comes to repair our Carrier Air conditioning and heating systems, has a thorough knowledge of what needs to be done and explains to you what he will do without unnecessary repairs. I would recommend him very highly and without hesitation as we are very happy with the work he has done for us.

They listen, recommend, and follow through on the job.

55

18-Sep-2014

Product or service reviewed: Bryant high efficiency furnace, AC, humidifier, c

Simon Heating and Cooling is fast, friendly, and fair. Tony and his entire staff are competent and informative. They listen, recommend, and follow through on the job.

Their customer service is always great!

45

09-Sep-2014

Product or service reviewed: Heating and refrigerating services

Tony and his team come to our restaurant on a semi regular basis, they're quick to respond- make sure we understand what work they've done and answer any questions. Their customer service is always great!

Always come within a couple hours of us calling

55

09-Sep-2014

Product or service reviewed: Refrigeration service, plumbing service

Tony and his team frequently service our restaurant. They always do a great job, always are polite, and most important to us always come within a couple hours of us calling. Thanks to tony and his team.

Excellent Service on Pool Heater Installation

55

06-Sep-2014

Product or service reviewed: Hayward Pool Heater Installation

I recently purchased a pool heater from a local pool supply store that offered the best price. However they did not offer installation or service and highly recommended "Simon Heating & Cooling for the installation process. An appointment was made and the technician sent was there on time and on the date promised. Upon completion, the owner Tony Simeone arrived and fined tuned the heater for the best efficiency. All work was done very well and in a timely fashion.... a AAA in my book.
55

14-Aug-2014

Product or service reviewed: Furnace/AC Inspection & Repair

I am building a new house and the builder used his own HVAC provider. I kept seeing water around the furnace/AC units. I also bought Nest thermostats that I wanted installed. My builders HVAC provider did not know how to install/use the Nest thermostats and kept telling the builder that the water problem was from the condensation and would be fixed by drilling a hole into my basement floor. I had a suspicion about my builders HVAC provider's poor work, so prior to moving in and closing on my new house, I googled for a top HVAC provider in Rochester, NY and Simon was the top choice. I called Simon to see if they could come out and install my Nest thermostats and tell me if there were issues with the HVAC system. Simon Heating came out the next day and quickly found that the builders HVAC provider made numerous errors in the installation of my brand new HVAC system. Simon Heating opened up my furnaces and found the cause if my water leak issues and also installed water condensation pumps on my furnace instead of drilling holes into my basement floor, which would cause issues in the future (especially since I plan on finishing my basement). Simon was able to quickly assess the situation, fix the problems and then explain the poor work done by my builders HVAC system provider to me and my builder. Simon saved me thousands of dollars and hours of future headaches I would of have if I never called someone to check the work done by my builder's HVAC provider. My HVAC system is now working the way it should be. The Simon team took great pride in their work and provide excellent service. I will be using Simon for all my future HVAC needs and am already recommending Simon to all friends and family.

Reduced Energy Bills

55

29-Mar-2014

I had Simon install a new 95 per cent efficient Bryant furnace in early December, 2009. My RG&E heating bill for November 2009 was $370, and after installation, in December, (a much colder month), the bill went down to $157.. I saved $213 the first month. A few months later I got $1875 in Energy Efficiency Rebates from taxes. The installers were clean, courteous, professional, and each year they call to remind me about annual cleaning. In retrospect, this was one of the best decisions I ever made. It paid for itself, and I continue to save big on what I pay foreign owned RG&E.. and that means more of my paycheck stays in my community!

Simon Heating and Cooling is simply an outstanding company to do business with!

55

26-Mar-2014

First things first: punctuality - I made an appointment for two in the afternoon and was pleased to have Tony Simeon, the owner, ringing my doorbell five minutes early. This brings me to my next point: I didn't have to deal with yet another salesman who was more interested in cramming as much product down my throat as they could. Instead Tony came in, listened to what I wanted done, told me what I needed and why, told me what I didn't need and showed why I didn't need it. We reached an agreement on what we felt (after having shopped three other heating and cooling contractors) was a very reasonable price on some very quality equipment. I signed the agreement on Friday and true to his word, next Monday Mr Simeon and his installation team showed up at the accorded time three days later and began installing my equipment. Two days later I had a new Bryant gas furnace and air conditioning system, new water heater, and had my entire attic insulated. I couldn't be more pleased with the quality of the products and professionalism of Tony and his staff. Simon Heating and Cooling installed everything without breaking or banging up anything in my house and when they were done they removed all the old equipment and left the work area (as well as the areas of my house that were trafficked during the installation) so clean that you'd never know anything was ever done. Before leaving Joe, one of Simon Heating and Cooling's senior installers, showed me everything that was done, explained the operation of everything, answered all my questions, pointed out, and repaired a pre-existing safety hazard that left unchecked could've caused me problems. Simon Heating and Air: Professional, Punctual, Caring. I'll never use anther heating and cooling contractor as long as I'm in Rochester and neither should anyone who reads this review. Thank you Tony Simeon.

45

04-Mar-2014

Good Service

55

04-Mar-2014

Simon Heating & Cooling did an excellent job replacing our furnace on short notice.

55

03-Mar-2014

Fast service, knowledgeable, was more concerned about my heating and safety than an economic gain. Will have back to PM in the fall.

55

02-Mar-2014

Mr. Simeone and his staff were very friendly and personable, seemed like old friends!!!! Will have them back for any problem we might have. Thank you!

55

20-Feb-2014

I was very impressed by the customer service that I received from Simon Cooling & Heating. There fast service and knowledge of the product was unbeliveable. We were up and running in the matter of hours!! I have been referring them everywhere. We love our new furnace!

45

09-Sep-2013

Too soon to be able to recommend the product itself.Iinstallation work was done in a timely manner and with minimal inconvenience. One minor part (inside duct vent cover) was not with the installation parts, but the dealer made a 'work-around' and is scheduling a date to come out and correct it. Required minimal clean up after the installation was finished.

55

24-Jul-2013

We were pleased with the service & care we got from Tony & Steve. So far the unit seems to be doing the job!

55

13-Jun-2013

Simon heating and cooling is the best in the business! Wouldn't go anywhere else; professional, knowledgeable, courteous, honest, and friendly. This was a true professional job well done, with true professional people. I've been with them since day one. They are truly the BEST OF THE BEST!!! Keep up the good work Simon Heating and Cooling... and MANY THANKS for a job well done! I couldn't recommend them any higher. They are truly a CLASS ACT!!!

55

25-Jan-2013

Great service!